711ph Privacy Policy

1. Who We Are

This Privacy Policy applies to the 711ph online gaming platform, accessible at 711ph.club ("Platform", "we", "us", "our"). 711ph operates as a personal information controller under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.

By registering for an account or otherwise using the 711ph Platform, you ("Player", "User", "you", "your") acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with 711ph.

2. Personal Data We Collect

711ph collects the following categories of personal information in connection with your use of the Platform:

• Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (e.g., PhilSys National ID number, UMID number, passport number, LTO driver's licence number).
• Contact Data: Email address, mobile number, and residential address (including barangay, city/municipality, province, and postal code).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: GCash mobile number, PayMaya/Maya account details, bank account name and number (for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other approved Philippine banks), and debit card details where applicable. We do not store full card numbers; payment data is tokenised by our payment processors.
• Transaction Data: Records of all deposits, withdrawals, wagers, winnings, bonuses, and promotional activity on your account.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and session logs.
• Usage Data: Pages visited, games played, session duration, click-stream data, and feature interactions on the Platform.
• Communications Data: Records of your correspondence with 711ph customer support, including live chat transcripts and email exchanges.
• Verification Data: Copies of identity documents and selfie photographs submitted for KYC verification purposes.

3. How We Collect Your Data

711ph collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment confirmation data from GCash, PayMaya/Maya, and banking partners.
• Regulatory sources: Information received from PAGCOR, the National Privacy Commission, or other Philippine government agencies in connection with regulatory compliance obligations.

4. How We Use Your Personal Data

711ph uses your personal data for the following purposes:

• To create, manage, and maintain your 711ph account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine AML laws.
• To process deposits, withdrawals, and other financial transactions through approved Philippine payment channels.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To personalise your gaming experience and deliver relevant promotions and offers.
• To provide customer support and respond to your enquiries and complaints.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To comply with our legal and regulatory obligations under Philippine law, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).
• To analyse Platform usage and improve our products, services, and user experience.
• To enforce our Terms & Conditions and other applicable policies.

711ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 711ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

711ph does not sell, rent, or trade your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash (Mynt), PayMaya/Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and compliance providers: Third-party identity verification and AML screening service providers engaged to assist with our regulatory compliance obligations.
• Technology providers: Cloud hosting, platform infrastructure, and customer support software providers operating under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where required by a valid legal order or where disclosure is necessary to prevent or investigate a crime.
• Professional advisers: Lawyers, auditors, and accountants engaged by 711ph, subject to professional confidentiality obligations.

All third-party service providers engaged by 711ph are required to implement appropriate technical and organisational measures to protect your personal data and are prohibited from using it for any purpose other than the specific service they provide to 711ph.

7. Cookies & Tracking Technologies

711ph uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits.
• Analytics cookies: Collect anonymised data about how players use the Platform to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information, refer to the cookie management options available within your account settings.

8. Data Retention

711ph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing conditions and AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years, as required by the Anti-Money Laundering Act (Republic Act No. 9160, as amended).
• Customer support records: Retained for three (3) years following the resolution of the relevant enquiry or complaint.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

9. Data Security

711ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the 711ph Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Comprehensive employee training on data privacy and information security obligations.

While 711ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials and for notifying 711ph immediately if you suspect any unauthorised access to your account.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 711ph:

• Right to be informed: The right to know what personal data 711ph collects and how it is processed.
• Right of access: The right to request a copy of the personal data 711ph holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to applicable legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days, as required by Philippine law.

11. Children's Privacy

The 711ph Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to 711ph, please contact us immediately at the details provided in Section 13 so that we can take appropriate action.

12. Updates to This Privacy Policy

711ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, 711ph will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 711ph protects your personal information.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 711ph, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: We aim to respond to all data privacy requests within 30 days as required under RA 10173.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.